Experience
HMSA is the most experienced health plan in the state, covering more than half of Hawaii’s population. As a recognized leader, we embrace our responsibility to strengthen the health and well-being of our community.
Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.
Vision
A Hawaii where families and communities enjoy ever healthier lives.
Purpose
Together, we improve the lives of our members and the health of Hawaii. Caring for our friends, families, and neighbors is our privilege.
Code of Conduct
HMSA is committed to conducting our business with integrity, using the highest standards and rules of ethical business conduct.
Our Code of Business Conduct is a formal statement of that commitment, which sets standards for our employees and board members. Individuals and organizations conducting business with HMSA must also abide by applicable provisions of the Code of Business Conduct.
Philosophy of Care
Our philosophy of care expresses our commitment to give you the quality health care you deserve.
Member Rights and Responsibilities
HMSA respects members’ rights and responsibilities. Our policies uphold our members’ rights and support their responsibilities to work with their health care providers to advance their health.
Individual and employer-sponsored plans
808-948-5555
1-800-620-4672 toll-free
TTY 711
Medicare Advantage plans
808-948-6235
1-800-693-4672 toll-free
TTY 711
Monday – Sunday: 8 a.m. – 8 p.m.
HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
TTY 1-877-447-5990
Monday – Sunday: 24 hours a day including holidays